Jane Edward, Ltd. makes every effort to ensure our products are of the highest quality. We stand by our products and customer satisfaction is our top priority. We hope that you never have to return an item, but should you need to, please be assured that all returns and exchanges will be fulfilled as quickly as possible. If for some reason you are unhappy with your purchase, we will be happy to accommodate a return or exchange within 7 days of the receipt of merchandise. Merchandise returned or exchanged must be in new condition and must include the original packaging along with a copy of the original invoice or packing slip. We cannot accept packages shipped COD. Shipping charges for returns and exchanges are the responsibility of the customer. Please contact us for return shipping information.